By Mary C. Lacity

ISBN-10: 1137005580

ISBN-13: 9781137005588

ISBN-10: 1349668230

ISBN-13: 9781349668236

A wealthy database of over 2,200 outsourcing preparations, studied throughout sectors and geographies, and over the years, from inception, via agreement signing, to results. This booklet has remarkable perception into the strong practices which were confirmed powerful time and again.

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Additional info for Advanced Outsourcing Practice: Rethinking ITO, BPO and Cloud Services

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The most comprehensive research on the decision process was done by Cullen et al. (2005a). The authors identified 54 processes associated with the making and managing of outsourcing decisions and found that clients who performed more processes had better outsourcing outcomes. 6. Which contracts are most successful? In all, we coded 72 relationships between contractual governance and outsourcing outcomes. Contractual governance was operationalized most frequently as contract detail (25 relationships), contract duration (13 relationships), and contract size (8 relationships).

For example, based on 34 interviews, Saunders et al. , took a partnership view), as opposed to mere vendors, reported their outsourcing arrangements to be highly successful in economic terms. 8. Which retained capabilities do clients need? Organizational capability is defined as the previous experience, productive capacity, personnel, and other resources that indicate that the applying organization can carry out a proposal. 5, we list the 12 most important client-retained capabilities identified in the literature.

Which capabilities do providers need? 6, we list the 13 most important clientretained capabilities identified in the literature. Clients most frequently assessed these capabilities of potential providers while also reporting that these provider capabilities led to positive outsourcing outcomes. 6 (Continued) Provider capability Definition Number Number of of times times found studied to be a significant Absorptive capacity A provider organization’s ability to scan, acquire, assimilate, and exploit valuable knowledge 2 2 Environmental capability Corporate social responsibility capability The use of physical space for branding services and motivating staff A provider organization’s ability to behave in a socially responsible way, such as promoting environmental responsibility and promoting fair labor practices Total 2 2 2 2 86 78 The most frequently studied and most important provider firm capabilities were Human Resource Management Capability, Technical and Methodological Capability, and Domain Understanding.

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Advanced Outsourcing Practice: Rethinking ITO, BPO and Cloud Services by Mary C. Lacity


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